Shopping Related Questions
1. Will you price match my item?
As our discounts and promotions are only for a limited time, we do not offer price matching on orders placed outside the promotional period.
2. Can I exchange my order?
You may exchange an item for another size in our retail stores, subject to stock availability. Alternatively, you may choose to return the item for a refund within 30 days of the delivery. Refunds are subject to the terms of the any promotions enjoyed during the purchase.
3. Can I have my order delivered to another country?
Currently we only ship within Singapore.
4. Can I change my address after placing an order?
We are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'.
5. Can I cancel my order?
We are unable to cancel orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return the order within 30 days for a full refund.
6. Can I change my order?
We are unable to change orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return the order within 30 days for a full refund.
7. Why does nothing happen when I click 'buy now'?
This could be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups.
8. Why have I received an error message when placing my order?
Please reach us at firstname.lastname@example.org.
9. How can I pay for my order?
We accept any payments through MasterCard, Visa, and Amex.
Alternatively, you can pay through Hoolah. It enables you to buy now, pay later with 3 installments at 0% interest.
Click here for more information.
10. Where can I find a size guide?
You can find our size guide on each product description page under the 'Size & Spec' tab. Basic measurements can also be found on the 'Select Size' drop down menu.
11. What size should I order?
It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. Our items are slim fitting, so we recommend taking this into consideration when placing your order.
12. Will this item come back into stock?
We are unable to provide exact dates for if or when an item will be restocked in store or online. Our stock levels are updated daily so that items are made available as soon as possible.
13. Why isn't my promo code working?
It may have been entered incorrectly. You may find it helpful to copy and paste the code so that it is an exact match. If the code has been entered correctly but does not work, please contact us.
14. Can I return my order to a Superdry store?
You may drop-off your items at a Superdry store for a return.
15. What can I do if I am not happy with a store purchase?
If you are unhappy with a purchase you have made from one of our stores, you can return it to any of our stores with a valid proof of purchase for a refund or an exchange within 7 days of purchase, subject to terms of the purchase.
16. Where is my nearest store?
You can locate your nearest store in the Stores Directory.
17. Why haven't I received my eReceipt?
Please check your spam folders for the email address you provided at the time of purchase. If you cannot locate your eReceipt, please contact us with your purchase information.
18. What is your store returns policy?
For items bought in our Singapore stores you can return them to any store within 7 days for a refund or exchange, provided the item is unworn, its original condition and proof of purchase can be provided.
Acceptable proof of purchase includes your original purchase receipt or a credit/debit card statement showing the transaction.
Please note due to hygiene reasons, we are unable to offer an exchange or refund on underwear, swimwear and cosmetics, socks.
This returns policy does not cover gift cards, products bought from third party retailers (including concessions and franchise stores); products bought outside Singapore and personalized or altered products.
If you have bought the items from a Superdry store outside Singapore, please contact the store directly or check your receipt for the terms & conditions.