FAQs

Delivery Related Questions

1. Do I have to pay a delivery charge?

Yes, all orders under $100 are charged at $6.50. All orders which are above $100 enjoy free delivery.

2. Can I have my order delivered to store?

Currently, we do not have any Click & Collect option.

3. What delivery services do you offer?

We offer Standard Shipping.

4. Can you send my order without an invoice?

We are not able to dispatch orders without an invoice.

5. Can I have my order delivered to a business address?

You can choose to have your order delivered to a business address. However, please be aware that we are unable to accept any responsibility for any loss or damage to the parcel once the delivery has been made.

6. How long will my delivery take?

Standard Delivery in Singapore should reach within 3-5 days.

7. Why haven't I received any confirmation emails?

All notification emails are sent to the email address that has been used to place the order, if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address. If you still have not received any emails, please contact us at contact@superdry.sg

8. Has my order arrived in store?

Currently, we do not have Click & Collect option.

9. Do I have to pay a delivery charge?

We offer free delivery on all orders above $100. Under $100 is chargeable.

10. Why haven't I received my order?

You will have had an estimated delivery date at the checkout and an order confirmation email to reflect this. Please check your dispatch email or your Superdry account to see the tracking information for your parcel(s). If there has been no movement in your tracking for 5 days, please contact us.

Returns Related Questions

1. Can I exchange my order?

You may exchange an item for another size in our retail stores, subject to stock availability. Exchanges to a different style is not allowed. You may also choose to return the item within 30 days of receiving the product.

2. How do I return?

You can return via a courier pick-up, a drop off at a PostCo location or a drop-off at our retail stores. For detailed returns instructions, you may follow our guide here.

3. Do I have to pay for my return?

We offer free returns in SG. If you are a Singapore customer, please email us at contact@superdry.sg to initiate your return.

4. Where do I send my return to?

For SG please initiate return by emailing contact@superdry.sg. You may return your item via a pick-up from your address or drop off the item at our retail stores.

5. Have you received my return?

Please check your return tracking information to see if we have received your return. Once received please allow 7-10 working days for the return to be processed. You will receive a email receipt once your return has been processed.

6. How long will the return take?

Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed. You will receive a confirmation email once your return has been processed.

7. Can I return my order without the tags?

No, the item has to be in original condition with tags attached.

8. What can I do if I've lost my returns tracking information?

Please reach out to contact@superdry.sg

9. Why haven't I had my refund or exchange?

As soon as your return has been processed by our warehouse, we will email you. If you have not received this email within 10 working days of your return arriving at our warehouse, please contact us.

10. Where is my refund?

Once we have received your item and QC passed; we will refund within 7-10 working days.If you have more queries, please reach us via email contact@superdry.sg

Shopping Related Questions

1. Will you price match my item?

As our discounts and promotions are only for a limited time, we do not offer price matching on orders placed outside the promotional period.

2. Can I exchange my order?

You may exchange the size of item in our retail stores, subject to stock availability. Alternatively, you may choose to return the item for a refund within 30 days of the delivery. Refunds are subject to the terms of the any promotions enjoyed during the purchase.

3. Can I have my order delivered to another country?

Currently we only ship within Singapore.

4. Can I change my address after placing an order?

We are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'.

5. Can I cancel my order?

We are unable to cancel orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return the order within 30 days for a full refund.

6. Can I change my order?

We are unable to change orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return the order within 30 days for a full refund.

7. Why does nothing happen when I click 'buy now'?

This could be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups.

8. Why have I received an error message when placing my order?

Please reach us at contact@superdry.sg.

9. How can I pay for my order?

We accept any payments through MasterCard, Visa, and Amex.

Alternatively, you can pay through Hoolah. It enables you to buy now, pay later with 3 installments at 0% interest. Click here for more information.

10. Where can I find a size guide?

You can find our size guide on each product description page under the 'Size & Spec' tab. Basic measurements can also be found on the 'Select Size' drop down menu.

11. What size should I order?

It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. Our items are slim fitting, so we recommend taking this into consideration when placing your order.

12. Will this item come back into stock?

We are unable to provide exact dates for if or when an item will be restocked in store or online. Our stock levels are updated daily so that items are made available as soon as possible.

13. Why isn't my promo code working?

It may have been entered incorrectly. You may find it helpful to copy and paste the code so that it is an exact match. If the code has been entered correctly but does not work, please contact us.

14. Can I return my order to a Superdry store?

You may drop-off your items at a Superdry store for a return.

15. What can I do if I am not happy with a store purchase?

If you are unhappy with a purchase you have made from one of our stores, you can return it to any of our stores with a valid proof of purchase for a refund or an exchange within 7 days of purchase, subject to terms of the purchase.

16. Where is my nearest store?

You can locate your nearest store in the Stores Directory.

17. Why haven't I received my eReceipt?

Please check your spam folders for the email address you provided at the time of purchase. If you cannot locate your eReceipt, please contact us with your purchase information.

18. What is your store returns policy?

For items bought in our Singapore stores you can return them to any store within 7 days for a refund or exchange, provided the item is unworn, its original condition and proof of purchase can be provided.

Acceptable proof of purchase includes your original purchase receipt or a credit/debit card statement showing the transaction.

Please note due to hygiene reasons, we are unable to offer an exchange or refund on underwear, swimwear and cosmetics, socks.

This returns policy does not cover gift cards, products bought from third party retailers (including concessions and franchise stores); products bought outside Singapore and personalized or altered products.

If you have bought the items from a Superdry store outside Singapore, please contact the store directly or check your receipt for the terms & conditions.