FAQs

Currently, we do not have any Click & Collect option.

We only offer Standard Shipping services by our courier partners.

We are not able to dispatch orders without an invoice.

You can choose to have your order delivered to a business address. However, please be aware that we are unable to accept any responsibility for any loss or damage to the parcel once the delivery has been made.

Standard Delivery in Singapore should reach within 3-5 days.

All notification emails are sent to the email address that has been used to place the order, if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address. If you still have not received any emails, please contact us at contact@superdry.sg

Currently, we do not have Click & Collect option.

You will have had an estimated delivery date at the checkout and an order confirmation email to reflect this. Please check your dispatch email or your Superdry account to see the tracking information for your parcel(s). If there has been no movement in your tracking for 5 days, please contact us.

We are unable to make any exchanges for online purchases. You may place a new order after making a return to us.

It will take up to 30 days for the returns to be processed fully. Upon the successful return of your item(s), we will then process the refunds and you will receive an email from us informing you that your refund has been processed. The refund amount will be credited to your original payment method.

Once the refund has been processed, please allow up to 14 working days for it to reflect on your bank statement.

Currently we only ship within Singapore.

We are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'.

We are unable to cancel orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return the order within 30 days for a full refund.

We are unable to change orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return the order within 14 days for a full refund.

This could be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups.

Please reach us at contact@superdry.sg.

We accept any payments through MasterCard, Visa, and Amex.

Alternatively, you can pay through PACE. It enables you to buy now, pay later with 3 installments at 0% interest. Click here for more information.

You can find our size guide on each product description page under the 'Size & Spec' tab. Basic measurements can also be found on the 'Select Size' drop down menu.

It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. Our items are slim fitting, so we recommend taking this into consideration when placing your order.

We are unable to provide exact dates for if or when an item will be restocked in store or online. Our stock levels are updated daily so that items are made available as soon as possible.

It may have been entered incorrectly. You may find it helpful to copy and paste the code so that it is an exact match. If the code has been entered correctly but does not work, please contact us.

You may drop-off your items at a Superdry store for a return.

If you are unhappy with a purchase you have made from one of our stores, you can return it to our store located at Funan with a valid proof of purchase for a refund or an exchange within 7 days of purchase, subject to terms of the purchase.

You can locate your nearest store in the Stores Directory.

Please check your spam folders for the email address you provided at the time of purchase. If you cannot locate your eReceipt, please contact us with your purchase information.

For items bought in our Singapore stores you can return them to our Funan store within 7 days for a refund, provided that the item is unworn, its original condition and proof of purchase can be provided.

An acceptable proof of purchase includes your original purchase receipt or a credit/debit card statement showing the transaction.

Please note that due to hygiene reasons, we are unable to offer an exchange or refund on underwear, swimwear and cosmetics, socks.

This returns policy does not cover gift cards, products bought from third party retailers (including concessions and franchise stores); products bought outside Singapore and personalized or altered products.

If you have bought the items from a Superdry store outside Singapore, please contact the store directly or check your receipt for the terms & conditions.

You can sign up as a Member in our Superdry retail stores with any purchase. We currently do not offer sign-ups for Superdry membership online. However, you can sign up for our mailing list for first dibs on Superdry online exclusive launches and promotions!

Only retail stores purchases can be accumulated for any membership upgrade or renewal.

Rookie and Super Tier members will receive an exclusive voucher code for use on Superdry.sg via your registered email address.

Please give us 14 working days to process your membership application. This is similar for membership upgrades and renewals.

You may use your voucher code as long as you have an active membership.

You can visit any Superdry store or write in to contact@superdry.sg on your membership status.

No, you will need to use the same email address used to register to be eligible for the voucher code. If there are any changes to your email address, please write to us at contact@superdry.sg .

Your Birthday voucher code will be sent to your registered email at the start of your birthday month. The voucher code will be valid from the day the email is received till the last day of the month.

Apply your voucher code at the checkout page. For purchases made on mobile, be sure to click on ‘show order summary’ to key in your voucher code before adding any of your bank details.

Unfortunately, only one voucher code can be applied for each transaction.

No, your member voucher codes can only be applied on regular priced items.